JHS is Open with Safety Protocol in Place


JHS remains committed to serving our community and being here for pets and the people who love them during this time.

Facial coverings (masks) and social distancing are required at JHS. Visitors may need to sign-in with each department upon arrival. Customers may be asked to wait in their vehicle until it is appropriate to enter.

Want to stay informed on how to help pets, including your own, in Jacksonville? Get our free guidebook today.

To do our part to minimize the spread of COVID-19, JHS is making the following changes to our procedures:


We are no longer requiring appointments/reservations! Please follow the directions posted on our front doors to sign-in when you arrive. This will help us monitor the number of people in the building to ensure safety. Assistance is available at the front desk. Facial coverings (masks) and social distancing are required at JHS. VIEW OUR AVAILABLE PETS


All animals will be spayed/neutered, microchipped, and vaccinated. *Masks required for all events. Please visit jaxhumane.org/adopt to browse our available pets. During adoption specials, additional fees may apply. Learn more about our adoption process on our "How to Adopt" page. 

The Pet Help Center will remain open from 9 a.m. to 6 p.m. Monday - Friday and 10 a.m. to 5 p.m. Saturday - Sunday, by appointment only.

If you find a lost pet, please exhaust all attempts to find the owners. We have many tips and local resources to help you.

- Assistance with found kittens is available here.

- Assistance with feral and community cats is available here.

Veterinary Services is open by appointment only. You will receive information prior to your appointment about what to expect before you arrive. Curbside is available by request. 

Phone: 904.493.4611

Our community programs, including Pawsitive Reading, Dogs Day Out, and Shelter Staycations, are slowly returning.  Please visit each department's page on the website for specific information.

Pawsitive Reading Volunteers Dogs Day Out Children's Camps


You can support neighbors in need by donating dog or cat food. Cat food is our #1 need.

JHS is an independent, local 501c3. Your monetary donation will help us save the lives of nearly 9,000 pets and serve 3,500 families this year.

NEW! Our JHS boutique is now online. Shop for gifts today! All proceeds support our mission.

More information on how to help is available here.

To reach the correct department and expedite your request via phone or email, use our JHS Company Directory. Direct general inquiries to [email protected] Note: Due to the high volume of calls and staff being stationed outside for curbside services, our ability to answer live calls is limited. Emails are encouraged. 


Know that JHS is here for our community during this time. We are excited to bring you lots of virtual cheer over the coming weeks! If you’re working from home or suddenly homeschooling or just searching for joy on your newsfeed … JHS is ready to bring smiles and useful content your way!

Follow us on social media: @jaxhumane and #jaxhumane.

We appreciate your patience and support as we navigate this experience together. We are better together!