Pet Owner Assistance

The Jacksonville Humane Society’s Pet Help Center is here to help pet owners in our community by offering a wide range of free and low-cost services. We are here to help you keep your dog or cat in your loving home! Please select from the menu below for more information on our resources:

The JHS Pet Food Pantry is open on Saturdays from 9 a.m. to 11 a.m. at our facility warehouse, which is located at 1817 Foster Drive, Jacksonville, FL 32216. (Directly adjacent to our main shelter at 8464 Beach Blvd.) We ask that all food pantry participants please wear a face mask or face covering when picking up food.

Pet owners must provide proof that your pets are spayed/neutered to receive this service. No other eligibility requirements are necessary. You can contact our Pet Help Center team or come by on a Saturday for more information.

We have temporarily suspended our public veterinary services due to a staffing shortage.

View a list of other low-cost veterinary clinics in our area.

We have temporarily suspended our public spay/neuter services due to a staffing shortage.

View a list of other low-cost veterinary clinics in our area.

If you are experiencing behavioral issues with your pet and don’t know what to do, please call or email the JHS Pet Behavior Helpline. Our trained staff can assist with correcting many types of behavior problems for both dogs and cats. To utilize this free community service, call 904-493-4586 or email [email protected].

JHS also offers a wide range of training classes, primarily for dogs, and offers a discount for pets adopted from JHS. View the schedule and options.

RehomeBadgexIf you feel that you are out of options and finding a new home is best for your pet, we encourage you to try rehoming your pet on your own rather than surrendering to our facility. We’re here to help! You can list your pet at no cost on the Community Pet Page of our website. It will be seen by the more than 30,000 visitors who come to our website each month.

To post your pet on our website, you will need to create a profile on Rehome.AdoptaPet.com. Through our unique partnership, all pets looking for new homes “by owner” will be featured on the JHS website. The Rehome website can help you handle the adoption process, provide access to safe meeting places at Petco stores and the adoption fee you charge can be donated to JHS so we can continue to help others.

View more tips on rehoming your pet.

The Jacksonville Humane Society is able to provide temporary boarding for emergencies on a limited basis. If your situations requires this type of assistance, please contact our team at 904-493-4584 and leave a message or email [email protected].

Due to the high volume of requests, our team may take up to 72+ hours to return your call or email. 

Note: JHS works with Hubbard House to help victims of domestic violence when able.

Click here for information relating to planning, shelters, and evacuating with pets during storms on the First Coast.

Were you impacted by a hurricane and need help with your pet while you get back on your feet? Try this resource from Maddie’s Fund.

Did you find a lost pet in Jacksonville? We encourage you to look for the owners, using these Jacksonville tips and resources.

Animal Care and Protective Services is responsible for the intake of strays in Jacksonville. Call 904-630-CITY or learn more.

Did you find kittens? We have options for you.

JHS can take in strays on a limited basis with an appointment. Please contact our Pet Help Center team to discuss your options.

Owner Surrender:

If you have exhausted all your options and feel that you must surrender your pet, please contact our Pet Help Center team to discuss your options. Pets are taken by appointment only.

Call: 904-493-4584 and leave a message.

Our team receives a high volumes of requests daily. We appreciate your patience. Calls and emails are returned in the order they were received. Thank you!

If you have lost a pet, please view our lost pet resources.

The Association of for Pet Loss and Bereavement offers an online support chat room every other Thursday. Learn more »

The Jacksonville Humane Society is here for pets and the people who love them. Don’t hesitate to contact our team to discuss your options.

All inquiries and requests of this nature should go directly to our Pet Help Center team.
Phone: 904-493-4584 (leave a message)
Email: [email protected]
Our team receives a high volume of requests daily. We appreciate your patience. Calls and emails are returned in the order they were received. Thank you!

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