The Jacksonville Humane Society’s Pet Help Center is here to help pet owners in our community by offering a wide range of free and low-cost services. We are here to help you keep your dog or cat in your loving home! Please select from the menu below for more information on our resources.
Pet Owner Assistance
The JHS Pet Food Bank is open on Saturdays from 9 a.m. to 11 a.m. at our facility warehouse, which is located at 1817 Foster Drive, Jacksonville, FL 32216. (Directly adjacent to our main shelter at 8464 Beach Blvd.)
Pet owners must provide proof that your pets are spayed/neutered to receive this service. No other eligibility requirements are necessary. You can contact our Pet Help Center team or come by on a Saturday for more information.
If you are experiencing behavioral issues with your pet and don’t know what to do, please call or email the JHS Pet Behavior Helpline. Our trained staff can assist with correcting many types of behavior problems for both dogs and cats. To utilize this free community service, call 904-493-4586 or email [email protected].
JHS also offers a wide range of training classes, primarily for dogs, and offers a discount for pets adopted from JHS. View the schedule and options.
If you feel that you are out of options and finding a new home is best for your pet, we encourage you to try rehoming your pet on your own rather than surrendering to our facility. We’re here to help! You can list your pet at no cost on the Community Pet Page of our website. It will be seen by the more than 30,000 visitors who come to our website each month.
To post your pet on our website, you will need to create a profile on Rehome.AdoptaPet.com. Through our unique partnership, all pets looking for new homes “by owner” will be featured on the JHS website. The Rehome website can help you handle the adoption process, provide access to safe meeting places at Petco stores and the adoption fee you charge can be donated to JHS so we can continue to help others.
The Jacksonville Humane Society is able to provide temporary boarding for emergencies on a limited basis. If your situations requires this type of assistance, please contact our team at 904-493-4584 and leave a message or email [email protected].
Due to the high volume of requests, our team may take up to 72+ hours to return your call or email.
Note: JHS works with Hubbard House to help victims of domestic violence when able.
Click here for information relating to planning, shelters, and evacuating with pets during storms on the First Coast.
December 2022 Update: At this time, we are experiencing a high volume of animals arriving at our shelter, which may impact our ability to help immediately. Please review the information at the top of this page for more details. The sooner you reach out for help, the better we can assist you. Thank you for working with JHS to find the best solution for pets and for people.
Did you find a lost pet in Jacksonville? We encourage you to look for the owners, using these Jacksonville tips and resources.
Animal Care and Protective Services is responsible for the intake of strays in Jacksonville. Call 904-630-CITY or learn more.
Did you find kittens? We have options for you.
JHS can take in strays on a limited basis with an appointment. Please contact our Pet Help Center team to discuss your options.
If you have exhausted all your options and feel that you must surrender your pet, please contact our Pet Help Center team to discuss your options. Pets are taken by appointment only.
Call: 904-493-4584 and leave a message.
Our team receives a high volumes of requests daily. We appreciate your patience. Calls and emails are returned in the order they were received. Thank you!
PetCloud offers FREE pet loss support groups via Zoom every Sunday at 6pm and 9pm ET as well as a toll-free pet loss support hotline. PetCloud’s services are open to anyone experiencing grief due to the death of a pet, anticipated death of a pet, missing pets, and even rehomed or surrendered pets. You can also sign up for a PetCloud monthly membership and gain access to personalized support and evening support check-ins every weekday. Options are available for those with a financial need. Learn more »
The Association for Pet Loss and Bereavement also offers a variety of FREE support options, including regular chat rooms, online video support, and a Facebook group. In addition, APLB’s website includes a number of other resources to help those in need such as a recommended reading list and directories of counselors, support groups, animal hospitals, in-home euthanasia services, and pet cemeteries. Learn more »
Community Cats are free-roaming cats who may not have a permanent residence, but are cared for by members of the community. If they have an ear-tip (top portion of ear removed), this shows that they have been altered and can stay where they were found. Learn more about cats like this in Jacksonville.