Pet Owner Assistance

The Jacksonville Humane Society’s Pet Help Center is here to help pet owners in our community by offering a wide range of free and low-cost services. We are here to help you keep your dog or cat in your loving home! Please select from the menu below for more information on our resources.

JHS wants to help every pet and person who comes to us, but we may not be able to provide an immediate intake of an animal. Please view these menu items to learn more about all the available options in our community. The sooner you reach out for help, the better we can assist you. Thank you for working with JHS to find the best solution for pets and for people.

Starting December 7, 2023, the Pet Food Bank will be offered at Lutheran Social Services, 4615 Philips Hwy,5 days a week from 10am – 12pm. We are partnering with Lutheran Social Services of Northeast Florida to expand our Pet Food Bank and better serve our community. 

ID required, one pickup per month per household. Visit to learn more. 

View LSS’s full resource guide here: English | Spanish


Our public veterinary services have been discontinued. We appreciate your understanding as we focus care on the community animals currently living at the Jacksonville Humane Society.

For low-cost public veterinary services, please refer to First Coast No More Homeless Pets or this list of low-cost clinics in Jacksonville.

We have suspended our public spay/neuter services to better serve the pets in our care.

View a list of other low-cost spay/neuter options in our area in our Low-Cost Resource Guide.

If you are experiencing behavioral issues with your pet and don’t know what to do, please call or email the JHS Pet Behavior Helpline. Our trained staff can assist with correcting many types of behavior problems for both dogs and cats. To utilize this free community service, call 904-493-4586 or email [email protected].

JHS behavior classes are not accepting new students at this time as we focus resources on supporting the pets at JHS. View JHS-recommended trainers in the Jacksonville area here.

RehomeBadgexIf you feel that you are out of options and finding a new home is best for your pet, we encourage you to try rehoming your pet on your own rather than surrendering to our facility. We’re here to help! You can list your pet at no cost on the Community Pet Page of our website. It will be seen by the more than 30,000 visitors who come to our website each month.

To post your pet on our website, you will need to create a profile on Through our unique partnership, all pets looking for new homes “by owner” will be featured on the JHS website. The Rehome website can help you handle the adoption process, provide access to safe meeting places at Petco stores and the adoption fee you charge can be donated to JHS so we can continue to help others.

View more tips on rehoming your pet.

The Jacksonville Humane Society is able to provide temporary boarding for emergencies on a limited basis. If your situation requires this type of assistance, please contact our team at 904-493-4584 and leave a message, or email [email protected].

Due to the high volume of requests, our team may take up to 72+ hours to return your call or email. 

Note: JHS works with Hubbard House to help victims of domestic violence when able.

Click here for information relating to planning, shelters, and evacuating with pets during storms on the First Coast.

Did you find a lost pet in Jacksonville? We encourage you to look for the owners, using these Jacksonville tips and resources.

Animal Care and Protective Services is responsible for the intake of strays in Jacksonville. Call 904-630-CITY or learn more.

Did you find kittens? We have options for you.

JHS can take in strays on a limited basis with an appointment. Please contact our Pet Help Center team to discuss your options.

Owner Surrender:

If you have exhausted all your options and feel that you must surrender your pet, please contact our Pet Help Center team to discuss your options. Pets are taken by appointment only.

Call: 904-493-4584 and leave a message.

Our team receives a high volumes of requests daily. We appreciate your patience. Calls and emails are returned in the order they were received. Thank you!

If you have lost a pet, please view our lost pet resources.

PetCloud Square LogoPetCloud offers FREE pet loss support groups via Zoom every Sunday at 6pm and 9pm ET as well as a toll-free pet loss support hotline. PetCloud’s services are open to anyone experiencing grief due to the death of a pet, anticipated death of a pet, missing pets, and even rehomed or surrendered pets. You can also sign up for a PetCloud monthly membership and gain access to personalized support and evening support check-ins every weekday. Options are available for those with a financial need. Learn more »


APLB LogoThe Association for Pet Loss and Bereavement also offers a variety of FREE support options, including regular chat rooms, online video support, and a Facebook group. In addition, APLB’s website includes a number of other resources to help those in need such as a recommended reading list and directories of counselors, support groups, animal hospitals, in-home euthanasia services, and pet cemeteries. Learn more »

The Jacksonville Humane Society is here for pets and the people who love them. Don’t hesitate to contact our team to discuss your options.

All inquiries and requests of this nature should go directly to our Pet Help Center team.
Phone: 904-493-4584 (leave a message)
Email: [email protected]
Our team receives a high volume of requests daily. We appreciate your patience. Calls and emails are returned in the order they were received. Thank you!

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